Returns & Refunds
SECTION 1 - RETURNS
If you change your mind, you have right to withdraw from the contract within the 14-day cooling-off period.
Returns are only accepted if the item is brand new, unopened, undamaged and factory sealed. If your item is eligible for a return, you should cancel the purchase within 14 days after receiving it.
We are not responsible for any items that are returned to us by mistake.
SECTION 2 - SHIPPING
To return your product, you should send it to:
Pixeldrom Interactive Ltd
Unit 4E Enterprise Court
Rotherham S63 5DB
using a trackable shipping service.
You will need to cover shipping costs for returning your item. Those shipping costs are non-refundable.
SECTION 3 - REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
UK Orders: We will refund the total amount you paid, including costs to ship the item to you, if you originally paid for a standard delivery. If you chose a more expensive delivery option, you will need to pay the difference.
International Orders: We will refund you the total amount you paid for the item, excluding shipping charges, customs duties or any additional delivery fees.
SECTION 4 - LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
SECTION 5 - EXCLUSIONS AND FAULTY OR MISDESCRIBED ITEMS
Unfortunately for health and hygiene reasons we are unable to accept returns:
- once the original packaging has been opened,
- for unboxed items if you have already unpacked an envelope or an external box,
unless they were misdescribed or faulty.
If the item received is faulty (broken or damaged) or doesn’t match the description and you are not satisfied with your purchase, please contact us at firstname.lastname@example.org, so we could arrange an exchange or a return.
This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations.