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Help Centre | Frequently Asked Questions

Help Centre

FAQs | Frequently Asked Questions

About Us

About theFABB

Are your products authentic?

How can I check out your reviews?

Ordering

How can I place my order?

Do I need to create an account?

Can you deliver to a different address?

How would I know that my order has been shipped?

I have ordered the wrong item. What should I do?

I have received the wrong item. What should I do?

My item arrived damaged. What should I do?

Discounts

Do you offer any discounts?

How can I get an extra discount code?

Can I use discount codes on top of existing reductions?

Payment

How can I pay for my order?

Why my card payment has been declined?

Can I buy now and pay later?

Delivery

When will you ship my order?

What delivery options do you offer?

How long will that take to deliver my order?

Will I be charged customs and import charges?

My order has not arrived. What should I do?

Returns and Refunds

Do you accept returns?

Can I return an item if I no longer want it?

What happens when my item is returned?

When will I receive my refund?