Help Centre

theFABB is a fabulous beauty shop brought to you by COMPANY NAME. We have been operating in the United Kingdom since DATE. Our mission is to offer premium quality beauty brands to customers worldwide.

With years of experience and thousands of orders processed, we pledge to provide guaranteed authenticity, prompt delivery, stellar customer service, exciting promotional incentives, and attractive loyalty discounts.

As our name implies (a derivative of ‘fabulous’), our intent is to create an exquisite shopping experience that evokes feelings of luxury and loveliness.

We guarantee all our beauty products are 100% authentic. We understand the importance of trust and our customers' satisfaction is our main goal.

We are an online reseller of authentic, branded cosmetics and fragrances. We are partnered with reliable and trustworthy beauty suppliers in the United Kingdom, European Union and United States, to continuously extend our product range.

We are also authorised distributor of Dermacol brand in the United Kingdom.

Check out what other Customers say and how they rate our service. You need to know that your satisfaction is the most important to us and that is why we make every effort to make you feel fabulous at theFABB.

Trustpilot

It's super easy to place an order with us. If you want any product, just click 'Add to Cart' and either continue shopping or proceed to checkout.

Yes, of course we can. Your delivery address is chosen at the checkout stage.

Don't worry, it may happen. Please contact us and let us know whether you would like to cancel your order, or just make any changes. Until your order is still being processed, we will be able to sort this out instantly. 

However, if your order has been already shipped, please refer to our Returns and Refunds Policy to find out, how you can return the unwanted items.

Apologies for that! Sometimes things can go wrong but don’t worry - we can help. Please contact us and send over the following information: 

• your order number
• incorrect item received
• correct item ordered

As soon as we've looked into what went wrong, we'll let you know how we can sort this out. It should not take more than 24 hours.

Apologies for that! Sometimes things can go wrong but don’t worry - we can help. Please contact us as soon as possible, so we could sort this out for you. Please don't throw the item away, as we may ask for pictures of the damage to ensure we take measures to prevent it happening again.

Yes, we do! Feel free to browse our Clearance section to grab some proper bargains. Hurry up though, as when they're gone, they're gone!

If you want to receive extra discount codes that can be used on top of existing reductions, please subscribe our Newsletter. From time to time, we will be sending out some special offers to our subscribers.

Apart from that, you may find various discount codes on specific product pages.

Usually you can use your discount code on top of an existing price reduction. If an item is currently on sale, you can lower the price further with your discount code (if you have one).

However, some offer types cannot be used in conjunction with discount codes, for example '3 for 2'. If this is the case, we will indicate that on our website.

We offer a variety of online payment methods to ensure our customers can place orders with ease:

• PayPal (recommended)
• Visa
• Mastercard
• American Express
• Buy Now, Pay Later with Klarna

If you could not place your order because your card payment didn't go through, please try again, using an alternative payment method. Please note, all card payments are being thoroughly verified by SagePay and if any of security checks fails, you would not be able to pay for your order by card. 

You may be prompted by your bank to add a 3D secure verification password at the end of your payment. 3D secure is an additional security measure for online credit and debit card transactions (Visa and Mastercard). It is controlled by Visa and Mastercard.

Yes, you can! In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

PAY LATER (IN 30 DAYS)

The payment period is 30 days from receiving the goods. By clicking the delivery country name, you can find the complete terms and conditions for the markets where this payment method is available: United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria and the Netherlands.

SLICE IN 3 INTEREST-FREE INSTALMENTS

With the financing service from Klarna you can pay for your purchase in flexible or fixed monthly instalments according to the conditions stated at checkout. The instalment payment is due at the end of each month, after submission of a separate monthly invoice by Klarna. Further information regarding Slice It Payment Method, including terms and conditions and Standard European Consumer Credit Information you can find below, by clicking the name of the country, where this payment method is available: United Kingdom, Austria, Germany, Sweden, Norway, Denmark and Finland.

'Pay Later' and 'Slice It' payment methods are available in case of a positive credit assessment only. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the above mentioned payment methods, based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's Privacy Statement.

We do our best to process orders within max. 24 hours. If you place your order before 12 PM, we usually ship it on the same day.

Please note, we are processing orders from Monday-Friday only. If you place your order over the weekend, it will be shipped on Monday (excluding UK bank holidays).

All orders are being shipped via:

• Royal Mail; or
• DHL

You can choose the most suitable delivery method when checking out.

It depends on the delivery method you choose. Please find below the time frames associated with our different delivery options:

• Royal Mail Standard: 3-5 working days
• Royal Mail Tracked 48: 2-3 working days
• Royal Mail Tracked 24: 1-2 working days
• DHL UK: 1 working day
• DHL International: 1-3 working days in Europe, up to 7 working days elsewhere

Yes, it's possible. Orders shipped outside the EU may be subject to additional taxes, duties and/or fees (including customs clearance) charged by the destination country, and the you will be responsible for those charges.

We are unable to calculate and disclose the additional costs that may be imposed and we advise you to contact the destination country’s customs office for more information. 

We send you an email as soon as your order is on the way, so that you can find out when it will arrive. You can use the tracking link provided in your email or located in your account to check where your order is.

Please note, your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.

For more information, please check out our Shipping Information page.

If you do need to report your order as lost then please contact us.

Yes, we do. For more information, please refer to our Returns and Refunds Policy. If you need more information, please contact us.

Yes, you can. Please let us know that you don't want your order within 14 days of receipt and make sure the products have not been opened. For more information, please refer to our Returns and Refunds Policy.

Once your return is received and inspected, you should receive an email to notify you of any action taken. For more information, please refer to our Returns and Refunds Policy.

Your refund will be processed within 5 working days. We will send you an email to let you know it's on its way.